Terms of Service

Welcome to Tiaki Life. By using our website and purchasing from our online shop, you agree to the following terms and conditions.

About us

This website is operated by Tiaki Life Limited, a New Zealand business offering biodegradable, design-forward planters made from rice hulls.

Website: www.tiakilife.com
Email: info@tiakilife.com

Products

We aim to display our products, colours, sizes, descriptions, and prices as accurately as possible. However, colours may appear slightly different depending on your screen settings.

As our products are made using natural materials, slight variations in colour, texture, or finish may occur. These natural variations are part of the product’s character and are not considered faults.

Pricing and payment

All prices are listed in New Zealand Dollars (NZD) unless otherwise stated.

We reserve the right to update prices, product availability, and promotions at any time without prior notice.

Orders must be paid in full before dispatch unless otherwise agreed in writing.

Shipping and delivery

We aim to process and dispatch orders as quickly as possible. Delivery times may vary depending on your location, courier service, stock availability, and other circumstances outside our control.

Once an order has been dispatched, we are not responsible for delays caused by the courier or delivery provider, but we will do our best to assist if there is an issue.

Order issues

Please check your order when it arrives. If any item is damaged, faulty, missing, or incorrect, please contact us within 7 days of delivery with your order number and photos where applicable.

Refunds and returns

Refunds and returns are handled according to our Refund Policy.

Your rights under the Consumer Guarantees Act and other applicable New Zealand consumer laws are not excluded or limited by these terms.

Use of our website

You agree not to misuse this website, interfere with its security, copy our content without permission, or use the website for unlawful purposes.

All website content, including product images, branding, text, graphics, and designs, belongs to Tiaki Life Limited unless otherwise stated.

Limitation of liability

To the maximum extent permitted by law, Tiaki Life Limited is not liable for indirect, incidental, or consequential loss arising from your use of our website or products.

This does not limit any rights you may have under New Zealand consumer law.

Changes to these terms

We may update these Terms of Service from time to time. The latest version will always be available on our website.

Contact us

For any questions about these terms, please contact:

Tiaki Life Limited
Email: info@tiakilife.com
Website: www.tiakilife.com